Defective keyboard on my XV6800

I've recently discovered that my refurbished replacement XV6800 sent by Verizon Wireless has a severely defective keyboard. Not only do certain keys repeat themselves when I press them once. The "B" button does not work. The #7 is also on that button. Hence, I am crippled with a defective keyboard and I have to pull up the on-screen keyboard when I want to type either "B" or "7." Come on Verizon! Send me a working replacement please!